E-Commerce Frequently asked questions

F.A.Q. about Griersons E-Commerce Solutions

What does Griersons provide?
Griersons provides web-based ecommerce software to businesses serious about online sales. Griersons E-Commerceis an Application Service Provider (ASP) meaning that the software developed by Griersns is also hosted, managed, and maintained. Merchants using Griersons E-Commerce software need only a web browser to access the software.

Will my customers' transactions be secure?
Yes. Security is paramount at Griersons E-Commerce Solutions. Our softwarel uses the latest in Secure Socket Layer (SSL) technology during the entire order process and within the Order Management System. For additional security, all credit cards are encrypted within the database itself.

How long will it take me to set up my store?
Depending on the size and complexity of your product line, setup time can last anywhere from one day to a ten days.

Will the Griersons's E-Commerce software work with my current web site?
Absolutely. Griersons's storefront can be endlessly customized to mesh with the look and feel of any preexisting web site.

If I plan to sell thousands of products, will I have to add each product individually?
No. Product import functionality will allow you add your entire product line as well as your entire customer database to the online store with the click of a button.

Is there a limit to the number of products I can sell with Griersons's e-commerce software?
No. There is absolutely no limit to your store size. Griersons does not charge additional fees for merchants that sell a large number of products.

Will my catalog pages be indexed by search engines?
Griersons's E-Commerce software comes equipped with a catalog builder. The pages created by the catalog builder are designed to be attractive to the search engines.

Will Griersons's software work on a Mac?
Yes, Griersonss's software works on all platforms that run Internet Explorer Netscape web browsers (versions 4.0 and higher). It also works with the AOL web browser.

How do I process credit cards?
There are two credit card processing options. You might choose to process your orders through traditional means using an existing merchant terminal or you must establish an account with a payment gateway such as VeriSign, Authorize.net, or Paymentech. If you have an account with such a gateway, you have the option to allow orders to be authorized at the time of the order is placed.

Can I specify which states and countries I will and will not ship to?
Yes. Merchants can specify which states they will and will not ship to. Addtionally, merchants can designate certain products as having shipping restrictions.

Do I have to pay for technical support?
No. Griersons provides free tech support to all of its clients at no cost.

Why should I use Griersons's e-commerce software?
Griersons E-Commerce Software is designed to maximize your profit. By helping to increase revenue and decrease your costs, you will yield the most amount of money in your pocket at the end of the day with Griersons's e-commerce software. Online revenue is a function of unique visitors and conversion rate. Griersons's software provides you with the tools to increase both. Features exist in both the front and back end of the software that help you drive traffic. The store front itself is designed one hundred percent around usability which maximizes your conversion rate. How does it decrease costs? Griersons provides tools that streamline the fulfillment process. Additionally, the software offers robust reporting, providing you with the information that you need to make better business decisions.

How much does Griersons's e-commerce software cost? Can I buy it outright?
Griersons charges a one time agreed setup fee depending of type of solution, which includes a completely establised online store. After that, you pay agreed monthly fee for website hosting, maintaing, administration and upgrading.

How do I get started?
Simply go to our Contact page and fill out the form provided. Your will be contacted instantly. The process takes less than one minute.